Refund policy

We believe in 100% customer satisfaction with your Lu & Elle order. Therefore, merchandise that is in saleable condition with all original tags attached with original packaging will be accepted within 14 days of the receipt date for a full refund to payment method used. However, we reserve the right to deny a return if the returned merchandise does not meet our return policy requirements. All sale items are final.

Please note our online return policy applies only to orders placed on our website. Items purchased at other retailers or promotional events are not eligible for a return.